Stellenbosch Municipality

Risk Management

Risk ID ▴ Risk Description Category Risk Owner Likelihood Impact Inherent Rating Existing Controls Control Effectiveness Residual Rating Response Status Actions
RSK-001 Aging water infrastructure failure leading to service disruption and potential public health risks Operational J. van der Merwe 4 5 20 Preventive maintenance schedule; pipe replacement programme Partially Effective 15 Mitigate In Progress
Action Plan
Action Description Responsible Person Deadline Status Evidence
Complete condition assessment of all bulk water mains J. van der Merwe 2025-09-30 OVERDUE In Progress Assessment report (60% complete)
Prioritise replacement of critical failing sections J. van der Merwe 2025-12-31 OVERDUE Open —
Procure emergency pipe repair kits for rapid response P. Botha 2025-08-15 Closed SCM order #2341 — delivered
Linked SDBIP KPIs
  • KPI-023: % water infrastructure in acceptable condition
  • KPI-045: Number of unplanned water service interruptions
  • KPI-052: % of capital works budget spent on water infrastructure
RSK-002 Revenue collection shortfall due to billing system failures and consumer resistance Financial N. Mkhize 4 4 16 Credit control policy; debt management unit; monthly reconciliation Partially Effective 12 Mitigate Open
Action Plan
Action Description Responsible Person Deadline Status Evidence
Implement automated billing reconciliation system N. Mkhize 2025-10-31 OVERDUE In Progress Vendor appointed — implementation phase 2
Community awareness campaign on payment channels S. Dlamini 2025-09-15 OVERDUE Open —
Linked SDBIP KPIs
  • KPI-011: Revenue collection rate as % of billed revenue
  • KPI-014: Debt-to-revenue ratio
RSK-003 Non-compliance with MFMA reporting deadlines (s71/s72/annual report) Compliance N. Mkhize 3 4 12 Reporting calendar; automated reminders; dedicated compliance officer Effective 6 Transfer In Progress
Action Plan
Action Description Responsible Person Deadline Status Evidence
Implement automated reporting deadline tracker with 30/14/7-day alerts N. Mkhize 2025-08-31 Closed System configured — notifications live
Monthly compliance review meetings with directors L. September Ongoing (monthly) In Progress Minutes from 5 meetings filed
Linked SDBIP KPIs
  • KPI-061: % of statutory reports submitted by deadline
RSK-004 Loss of skilled technical staff in engineering directorate due to non-competitive remuneration Strategic S. Dlamini 3 3 9 Bursary programme; scarce skills allowance; succession planning Partially Effective 8 Avoid Open
Action Plan
Action Description Responsible Person Deadline Status Evidence
Benchmark remuneration against sector market rates S. Dlamini 2025-11-30 OVERDUE Open —
Linked SDBIP KPIs
  • KPI-071: Staff vacancy rate in engineering directorate
  • KPI-073: % of funded vacant posts filled within 6 months
RSK-005 Reputational damage from poor service delivery complaints on social media and in council meetings Reputational L. September 3 2 6 Communications unit; community liaison officers; quarterly public meetings Effective 4 Accept Open
Action Plan
Action Description Responsible Person Deadline Status Evidence
Implement proactive social media monitoring and response protocol L. September 2025-07-31 Closed Protocol document signed off; team trained
Linked SDBIP KPIs
  • KPI-082: Number of formal service delivery complaints received